Get in touch.
PO Pilot support is handled over email. Send us a note and a real person will read it. To help us answer quickly, include your Shopify store domain and, where relevant, the PO number you're asking about.
Email us
[email protected]We read every message and reply by email. There's no phone line or live chat — email keeps a written record of your store details and any PO numbers, which makes it the most reliable way to get a precise answer.
What we can help with
- Connecting or disconnecting your Shopify store
- Reorder points and how drafts are generated
- Reviewing, approving, and sending purchase orders
- The supplier portal and supplier records
- Billing, plan changes, and cancellation
- Data, privacy, and account deletion requests
Urgent: a PO you didn't authorize
No purchase order can be sent to a supplier without an explicit authenticated action from you — that's a core product invariant. If you ever believe a PO was sent without your authorization, email [email protected] right away and tell us the PO number so we can investigate.
Privacy & legal
For data-privacy questions specifically, you can also reach our privacy contact at [email protected]. See our Privacy Policy and Terms of Service for the full details on data handling, retention, and your rights.
Common questions
Many questions are already answered on our FAQ — including the never-auto-send guarantee, Shopify scopes, the supplier portal, and how reorder points work. It's a good first stop before you write in.